The ball is moving too quickly
Use shorter pulses and let the ball settle between inputs. A clean experiment is about timing, not rapid tapping.
Field Lab support
Let’s get you back into the game.
Quick answers for play, optional ads, Game Center, privacy choices, accessibility, and device-local progress.
A clear did not earn a bolt or leaderboard score
A collision-shield clear advances local campaign progress but is intentionally ineligible for the efficiency bolt and Game Center. Replay the experiment unassisted for a ranked result.
A rewarded ad is unavailable
Use the free action shown beside the offer and keep playing. Ads require a network connection, consent where required, and available inventory; an ad can never be guaranteed.
An ad closed without a reward
A reward is granted only after the advertising SDK confirms completion for the current offer. Closing early, interruption, no fill, or presentation failure grants nothing. The normal free path remains available.
Change advertising privacy choices
When privacy options are required in your region, use the Privacy choices button shown by the app’s advertising panel. If the button is not shown, the consent platform has reported that a privacy-options form is not currently required.
Game Center is unavailable
Open iOS Settings › Game Center and confirm you are signed in, then return to the app. Local play never requires Game Center and remains available offline.
Sound, haptics, motion, or spoken controls
Check the in-game controls and iOS Accessibility settings. The games respect supported system settings such as VoiceOver and Reduce Motion. Include the exact screen and control in your support email if something remains inaccessible.
Local data
Reset this game on your iPhone
- Touch and hold the app icon, then choose Remove App.
- Choose Delete App—not Offload App—and confirm.
- Reinstall from the App Store for a fresh local start.
Deleting the app removes campaign unlocks, bolts, coaching status, the local best, and unsent scores from that device. Scores already accepted by Game Center remain with Apple.